Account Director - Advertising

RedCircle is a podcast monetization platform, providing a first-of-its-kind, fully-automated podcast advertising solution. With our ad platform, RAP, advertisers can execute high-scale / high-performance podcast media buys on hundreds of shows in just a few clicks. For podcast creators, RAP provides important revenue and a streamlined system for managing complex ad deals. In short, RedCircle is about getting podcasters paid — while helping advertisers grow through podcast ads.

We’re looking for an **Advertising Account Director** to join our advertiser-facing team, focusing on high-level account management, designing client strategy, and helping to lead a team of account staff to build a consistent process for delivering high-level customer service over time. In this role, you’ll work closely with Sales during campaign kick-offs, Ad Ops throughout the campaigns, and with company leadership on critical company strategy. You’ll be the go-to point of contact for our brands: answering questions, building strategic media plans, and keeping them engaged with the RedCircle platform ensuring renewals and avoiding churn.

This position is based in **Los Angeles or Boston** and follows a **hybrid schedule** (a minimum of 3 days per week in the office).

**Key Responsibilities**

*Client & Account Management*

* Serve as the primary point of contact for a portfolio of advertiser/client accounts, managing day-to-day relationships and acting as a trusted advisor
* Own renewal and retention strategy for assigned accounts, identifying upsell/cross-sell opportunities
* Lead quarterly account reviews and more frequent campaign updates; you’ll present performance metrics, campaign insights, and forward-looking recommendations
* Manage escalations and resolve client issues quickly, coordinating with internal teams as needed.
* Help detect risk in a client relationship and work to resolve any friction as soon as possible.

*Campaign Execution & Performance*

* Oversee campaign setup, trafficking, optimization, and reporting across the client's advertising programs
* Monitor KPIs (attribution, ROAS, CPA, reach/frequency, etc.) and proactively flag underperformance with solutions
* Partner with ad ops, sales, and analytics teams to ensure accurate delivery and measurement
* Translate performance data into clear, actionable insights for clients

*Strategic & Cross-Functional*

* Develop account growth plans aligned with client goals and company revenue targets.
* Design client strategy and plans that span 12+ months, to entwine the client’s strategy with our services.
* Collaborate with sales on renewals, upsells, and new business pitches involving existing accounts
* Provide market/competitive intelligence back to product and marketing teams
* Mentor, provide guidance to, and/or manage more junior account managers/coordinators

*Process & Enablement*

* Lead the team in developing repeatable processes that ensure client satisfaction.
* Maintain accurate CRM records (pipeline, contracts, notes)
* Contribute to playbooks, onboarding materials, or internal training documentation
* Ensure compliance with contract terms, billing accuracy, and internal SLAs

**Qualifications & Skills**

*Experience*

* 4 to 10+ years in account management, client services, or media/advertising sales, ideally in digital, programmatic, or audio/podcast advertising.  A strong preference is given to candidates with podcast advertising experience.
* Track record of managing a book of business with demonstrated retention/growth results
* Experience with attribution and measurement conversations with sophisticated senior marketers.

*Skills*

* Strong data literacy. Comfortable interpreting campaign performance dashboards and translating numbers into a narrative
* Excellent written and verbal communication; confident presenting to senior client stakeholders
* Proficiency with CRM tools and ad platforms/reporting tools relevant to the role (Claritas, Magellan, Podscribe)
* Experienced juggling multiple accounts/project management and deadlines without dropping details

*Traits*

* Sees themselves as a strategic partner, not just an order-taker
* Proactive and detail-oriented; catches problems before the client does
* Comfortable with ambiguity in a fast-evolving space (e.g., changing measurement standards, new ad products)
* Collaborative and works well cross-functionally with sales, ops, and product

**Salary Range:** $80,000-$175,000, commensurate with experience.

RedCircle is an equal opportunity employer.