Account Manager

IMA is a creative agency built to create connections people buy into—emotionally and literally. From advertising and media to packaging and retail activations, we deliver work that earns attention and gives people a reason to choose your brand in moments that matter.

We are looking for a proactive **Account Manager** to build strong client relationships and help deliver effective creative work across a range of projects. You’ll understand client needs, manage day-to-day communications and coordinate with creative, production and other agency teams to keep projects on brief, on budget and on schedule. With a thoughtful, collaborative approach, the **Account Manager** will help ensure a positive client experience and work that meets both creative and commercial objectives.

**What You’ll Get From Us**

* The opportunity to work with a range of brands on impactful creative projects.
* A collaborative environment where ideas are shared, developed and brought to life together.
* The chance to build trusted relationships with clients and contribute to their business goals.
* Exposure to a broad mix of agency disciplines, including advertising, media, packaging and retail activations.
* A supportive team with opportunities to learn, grow and develop your account management skills.

**What You’ll Be Doing**

* Manage day-to-day client relationships, respond to requests and communicate project updates clearly and professionally.
* Coordinate projects from brief through to delivery, ensuring objectives, timelines, budgets and deliverables are understood and agreed.
* Work closely with creative, production and account colleagues to develop solutions that meet client needs and maintain high standards of work.
* Prepare and manage briefs, timelines, estimates, status reports and other project documentation.
* Monitor project budgets and schedules, flag risks or changes early, and help resolve issues constructively.
* Gather client feedback, manage approvals and support the delivery of final assets, while strengthening client relationships, improving ways of working and contributing to account growth.

**What We’re Looking For**

* Experience in account management or client services, ideally within a creative, marketing, advertising or media agency.
* Strong relationship-building and communication skills, with confidence working effectively with clients and colleagues at different levels.
* Excellent organisation and project management skills, including the ability to manage multiple priorities, meet deadlines and keep projects on track.
* A clear understanding of creative project workflows, from briefing and development through production and delivery, with strong attention to detail and accurate documentation.
* Commercial awareness and experience managing budgets, estimates and scope, alongside a proactive, solutions-focused approach when priorities change.

**Our Values at IMA**

* **Own it** - take responsibility when it matters.
* **Build Trust** - nurture honest, open, lasting relationships with colleagues and clients.
* **Stay Hungry** - keep learning, improving and staying curious.

These principles shape how we work - with each other, with clients, and with the world.

**Apply Now**
We welcome applications from people of all backgrounds, perspectives and experiences. If the **Account Manager** role sounds like a fit, we’d love to hear from you.