Account Manager

CHANGE HVAC Marketing is a small but growing, well-established niche marketing firm. We are looking for a genuine "people- person" who is aggressive in drive, but approachable, warm, and accommodating in demeanor. Excellent phone personality and communication skills are essential. Why you should work for CHANGE HVAC Marketing: Comfortable, friendly, positive office environment Culture of inclusiveness, consensus, and valuing everyone’s contributions Flexible hours and remote work opportunities Opportunity for advancement Responsibilities: • Serve as the lead point of contact for all customer account management matters • Build and maintain strong, long-lasting client relationships • Provide accurate pricing to maximize profits • Develop trusted advisor relationships with clients • Ensure the timely and successful delivery of projects according to customer needs and objectives • Clearly communicate the progress of monthly/quarterly initiatives to your accounts • Develop new business with existing clients and/or identify areas of improvement • Forecast and track key account metrics • Prepare reports on account status • Assist with challenging client requests or issue escalations as needed Skills: • Proven work experience as an Account Manager or relevant role • Knowledge of social media monitoring and maintenance • Proficient with CRM software, PPT, Excel • Experience delivering client-focused solutions to customer needs • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail • Excellent listening, negotiation and presentation abilities • Strong verbal and written communication skills • Minimum 3 years Account Management experience. CHANGE HVAC Marketing is an Equal Opportunity Employer.