Account Manager (Ad Pro)

Are you ready to be part of the team that is transforming live entertainment? The Account Manager will lead day-to-day operations for customer relationships with a focus on providing our customers/partners world-class service and strategic solutions resulting in increased customer retention and revenue. The essential duties and responsibilities of the position include: • Manage all aspects of current customer relationships • Actively engage and plan with current customers, proactively, to achieve their goals • Meet with current accounts, in person or virtual, on a regular basis (weekly, monthly, quarterly) • Enhance current customer relationships with focus on new/improved branded merchandise solutions to meet their needs or goals for a project • Lead all aspects of customer engagement: customer meetings, proposals, ideation for branded solutions, securing orders, entering orders, customer satisfaction and follow up after an order or project, etc. to ensure quality standards and client expectations are met and we are compliant with all licensing guidelines (where applicable) • Support corporate sales team for all aspects of current customer or new relationships • Utilize CRM as a tool for customer management and revenue generation • Work with other departments to ensure satisfactory fulfillment of all client deliverables/communication • Strive to achieve company and department goals and objectives • Develop strong, long-term relationships with both customers and co-workers • *Supervisory Responsibilities** Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.