Account Manager - Digital Marketing

Key responsibilities • Serve as the main point of contact for assigned client accounts, building trust through clear communication and strong follow-through • Guide the execution of digital marketing campaigns (including social media and integrated channel strategy) in collaboration with Creative, Digital, and Project teams • Partner with internal teams to translate strategy into digital deliverables across content, paid, social, email, and web as applicable • Manage timelines, budgets, scopes, and deliverables to keep work on track and aligned with strategy • Lead client-facing deliverables such as digital strategy decks, performance reports, agendas, and recaps • Review performance insights (KPIs, reporting, platform data) and help shape optimizations and next-step recommendations • Identify growth opportunities within accounts and present thoughtful strategic recommendations • Anticipate client needs, troubleshoot challenges, and escalate issues when appropriate • Support new client onboarding and contribute to smooth account transitions • Oversee day-to-day account operations and workflows • Mentor or support junior account team members as needed • Participate in social media and community management efforts when required What we’re looking for We’re seeking someone who is equal parts relationship-driven and detail-oriented, with confidence in digital marketing and how campaigns perform across channels. Required qualifications • Bachelor’s degree in Marketing, Communications, or a related field, or equivalent professional experience • 5–7+ years of experience in client services, preferably in a digital or creative agency • At least 3 years of experience owning client relationships, communications, timelines, and deliverables • Strong understanding of digital marketing, including social media and integrated campaign strategy • Ability to manage multiple accounts and complex workflows simultaneously • Excellent written and verbal communication skills • Confidence presenting to clients and internal stakeholders • Strong organizational and time-management skills • Experience using project management tools such as Asana or Monday.com Margle Media is an equal opportunity employer.