Account Manager in Digital Marketing Agency

And you’ll get to work on some of the most innovative projects for the coolest client list! We are seeking an agency-experienced Account Manager (which we call our Client Success Manager) who is excited to use their leadership, strategic thinking and critical problem solving skills to make meaningful connections with both our clients and our internal cross-functional teams of digital marketing experts, as well as drive outcomes and performance aligned with our clients’ objectives. Client Success Managers aren't just account managers -- they are team leaders, advocates for the client as well as the company, and thought leaders in the industry. Manage clients to annual account plans, revenue growth opportunities and develop strategies to achieve meaningful business outcomes agreed upon by the clientFacilitate thoughtful and detailed scopes of work (informed by talented subject matter experts on our team) for current client projects and proposals that align to client goalsMaintain client relationships and facilitate delivery of information, reports, recommendations and briefings to ensure clients are connected to their Noble team and results are being achievedProactively identify opportunities to recommend solutions to existing clients so their businesses/organizations continue to thriveDefine the KPIs and objectives for client projects and servicesEnsure clarity and alignment of the team with client goals so deliverables meet or exceed expectationsLead and facilitate quarterly business reviews (QBRs), annual planning sessions, and strategic roadmap discussions to align on priorities, performance insights, and future growth opportunitiesEnsure accurate and timely scoping, estimation, scheduling, and coordination efforts for projects and service deliveryEffectively communicate project expectations and milestones to team members and clients in a timely and clear fashion to enable them to do their best workManage client engagements (projects and ongoing services) effectively to ensure client satisfaction along with balanced ROI of efforts to impactProvide thought leadership on services, products, marketing best practices and client industry priorities. A four-year college degree or equivalent education and experience in a related discipline3+ years of experience in account management within the marketing/technology/web industry including all aspects of process development and executionDemonstrated success with client relationship management or customer service showing ability to build strong and lasting business relationshipsProblem solving, critical thinking and troubleshooting skills to facilitate outcomesComfort and experience with recommending solutions and making a case for added spend even when there’s some ambiguity in the requirementsAccurate verbal and written communication skills to inspire confidenceAbility to set expectations, be clear and concise in communication and to ensure understanding and agreementDemonstrated experience tracking account revenue, supporting forecasting, and considering growth targets while watching out for profitability and scope controlSolid working knowledge of current digital technologies and ability to learn, understand, and know how and when to apply new/emerging technologiesAbility to gain consensus and build enthusiasm for Noble’s / your ideas and solutionsExperience presenting to and influencing leadership and key stakeholdersAbility to navigate stakeholder environments and manage escalations with professionalism and confidenceProject oversight abilities, including risk identification, mitigation planning, and issue resolutionExperience working within defined delivery processes and contributing to process improvement initiativesAbility to be an assertive, inspiring forward-thinking problem solver who enjoys motivating a team to deliver great workAbility to get cooperation from a wide variety of sources, including upper management, clients, and other team members and varying personalitiesDemonstrated ability to work in alignment with Noble’s company values and standardsKnowledge and experience with the concepts behind our technology offerings, including website design and development and performance marketingA Wild Bear attitude (aka, a hunger to innovate and be a part of best-in-industry, award-winning work)Super collaborative and humble person who thrives in a “Weeeee!” culture—because we’re better togetherAbility to provide one's own fully insured transportation for driving to the office, customer locations and events, possibly including some out of market travel