Account Manager & Renewals Specialist

This position, though requiring extensive telephone collection type activity, is more a sales than a collections job.The Account Manager’s priority is to re-sell the Rental Agreement and educate the customer rather than simply calling to collect money.Account Manager / Collection Specialist is a great opportunity and offers great pay and benefits.Prior experience as sales agent, rental agent, account executive, account manager, account collection, rent to own, automative sales is very helpful to the success at this job.Requirements/ResponsibilitiesAccount Manager / Collection Specialist main responsibilities include, but are not limited to the following:* Contact all customers whose Rental Agreements have expired for non-renewal and determine the customer’s need, expectation or problem. * Demonstrate diligence, urgency, impartiality and consistency regarding accounts management. * Contact references on all accounts that do not return calls. * Mail letters according to mail program. * Recognize and create opportunities to renew customer agreements* Schedule voluntary turn-ins of merchandise when bringing a Rental Agreement current is not likely.

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