Account Manager, VIP

We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. Your expertise spans digital strategy, marketing performance, and client experience—ensuring that every engagement reflects excellence, innovation, and tangible ROI.You will lead the orchestration of integrated digital marketing campaigns across SEO, paid advertising, social media, and content strategy, translating complex goals into actionable roadmaps. With a pulse on client objectives, industry trends, and marketing performance data, you anticipate needs before they arise and ensure that Scorpion delivers outcomes worthy of our most discerning clients.What your success will look like Strategic Client PartnershipServe as the primary strategic liaison for a portfolio of VIP or enterprise-level clients, building enduring partnerships grounded in trust, results, and thought leadership.Conduct regular executive business reviews to communicate performance insights, industry trends, and strategic opportunities.Proactively identify growth levers and guide clients toward optimal utilization of Scorpion’s full suite of products and services.Account Growth & RetentionDrive client retention and revenue expansion, ensuring continued alignment between client objectives and Scorpion’s marketing solutions.Partner with internal sales and strategy teams to identify cross-sell and upsell opportunities that strengthen client impact and account profitability.Maintain client satisfaction scores and retention rates that exceed department benchmarks.Performance & Campaign ExcellenceLead cross‑functional collaboration with SEO, PPC, Social, and Content teams to deliver integrated, results‑driven campaigns.Monitor performance metrics across all digital channels, leveraging analytics and insights to optimize campaign performance and return on investment.Translate marketing data into clear, actionable recommendations for executive‑level clients.Manage client budgets with precision, ensuring efficient allocation of resources and adherence to performance goals.Forecast account growth, manage renewals, and ensure contractual compliance across multiple engagements.Anticipate risks and implement proactive strategies to safeguard client relationships and revenue.Thought Leadership & Brand RepresentationRepresent Scorpion at industry conferences, client summits, and leadership round tables, acting as a brand ambassador and marketing strategist.Stay ahead of emerging digital marketing trends, translating insights into innovative strategies that differentiate Scorpion’s VIP experience.Contribute to internal knowledge sharing by mentoring junior account managers and modeling best‑in‑class client service.Who you are and what you bringEducation: Bachelor's degree in Marketing, Advertising, Business, Communications, or a related field—or equivalent practical experience.Experience:2+ years of progressive experience in client‑facing account management in digital marketing or advertising agency.2+ years of managing enterprise or VIP accounts.1+ year of working with legal clients.Proven…