Account Supervisor

Company Description Wingman Media is an award-winning media planning and buying agency based in Los Angeles and recognized on the Inc. 5000 list of Fastest Growing Private Companies in 2022. The agency specializes in growth marketing, helping brands profitably scale through highly responsive media campaigns that maximize return on ad spend. Wingman Media uses non-statistical consumer data to identify and convert purchase-ready audiences across CTV, digital video, social media, broadcast TV, streaming audio, podcasts, and radio. Services span media planning and buying, full-funnel campaign analytics, and creative development, offering clients a comprehensive approach to performance-driven advertising.

Position Overview

Wingman Media is seeking an Account Supervisor to manage the agency's largest retail clients. The Account Supervisor's primary role is to oversee their clients' advertising strategy and manage the day-to-day tactical execution of their advertising campaigns. This role serves as the main point of contact between clients and the agency and reports directly to the Account Director. The Account Supervisor builds long-lasting client relationships and manages all ongoing creative, media, and digital projects, ensuring each one is executed on strategy, on time, and on budget. The role also supports new business efforts as needed.

Essential Job Functions

1. Client Management and Cross-Functional Team Communications

Provides leadership and ownership over accounts, serving as the primary point of contact between clients and the agencyRoutes client requests to the right team, gathering the relevant details, briefing the team, and setting deadlines based on the client's expectationsBuilds and maintains positive client relationships, understanding their needs, goals, and expectationsRepresents the agency in all client communications, including scheduling and running client meetings withtimely agendas to keep meetings focused.Maintains comprehensive status reports for all campaigns and projectsPresents and sells new media and creative ideas, merchandises media value and agency efforts, and securesclient approvals on all deliverablesDrafts and sends contact reports after meetings to ensure alignment amongst all parties on next steps andresponsibilitiesCoordinate communications, strategies, and deliverables between Wingman, the clients, and clientpartners/vendors (e.g., creative, PR, SEO agencies, web dev vendor)2. Strategic Direction and Campaign ManagementUnderstands clients' businesses, industries, key competitors, products, promotions, and marketing funnelsStays current on media industry trends and best practicesDevelops and oversees strategic direction for clients, ensuring on-strategy, on-time, and on-budget executionManages promotional flighting calendars and provides clear traffic instructions and budget guidance to theinternal traffic and ad ops teamLeads tactical execution of campaigns to meet strategic business goalsBuilds and maintains creative guidance documents for each sale or campaign period to ensure all neededassets are identified and developed on scheduleCoordinates asset delivery and trafficking timelines with AAE across channels (programmatic, social,website, broadcast, email, and co-op or partner channels), ensuring lead times are met3. Team Leadership and Internal CollaborationLeads and supervises AAEs and other team members, motivating and inspiring the team to achieve resultsCollaborates with media, creative, and analytics teams on all client initiativesRepresents clients in all internal communications, ensuring requests are properly funneled through the agency,assigning tasks as needed, and following up on accuracy and completionMaintains internal status reports and timelines for all campaigns and projectsIdentifies and resolves issues that arise during the campaign lifecycleProactively addresses challenges and finds creative solutions6. Reporting and OptimizationsCoordinates tracking setup and data integrations for all client reporting needsAnalyzes campaign performance and makes data-driven recommendations for optimizationPrepares and presents decks to report on campaign results, overseeing monthly and quarterly reporting inpartnership with the media team7. Financial ManagementManages clients' budgets and agency revenue, including projections and actualsProactively identifies new opportunities for growing client billings and revenue, leading efforts to sell andconvert those opportunitiesAdvises and secures client approval of budgets and reallocations, clearly communicating changes to internalmedia and creative teamsMaintains the client-facing budget tracker, ensuring accuracy as new media is added and reconcilingunderspend or overspend into forward budgets in collaboration with the media teamApproves production vendor costs and invoices, client estimate and invoice drafts, and follows up onstatement balances and overdue invoices8. Administrative ManagementManages client onboarding, gathering necessary setup information for new clientsDrafts Statements of Work, AOR Letters, Media Briefs (in collaboration with the media team), MediaInsertion Orders, Change Orders, Production Estimates, and other administrative documents, securing client approval prior to execution