Ad Operations & Client Services Coordinator

About Worn & Wound

Independently owned and operated since 2011, by people who love watches, Worn & Wound makes watch collecting accessible to a broad audience — bridging the gap between enthusiasts and brands through content, commerce, and community events.

Watch reviews, industry news, and accessible horological commentary are published on wornandwound.com. The Windup Watch Shop operates an e-commerce platform and a Brooklyn retail showroom. The Partnerships team runs the Windup Watch Fair — a four-city consumer event series drawing tens of thousands of enthusiasts a year — alongside a digital advertising and branded content business and a white-label creative services practice.

The Role

This is the second seat in a two-person ad operations team, and it is a real job rather than a support one. You own a book of accounts end to end — your own clients, your own campaigns, your own reporting — alongside the systems and records that keep the whole department honest.

Most of what we sell is turnkey: newsletter sponsorships, display, Quick Release features, podcast reads, giveaways. Those campaigns are yours from the moment the client signs to the moment the wrap report lands. The larger custom programs sit with the Manager, and you support those — which is also how you learn to run them.

Your book — campaigns you own end to end

Run standard advertising and sponsorship campaigns from signature through wrap: kickoff with the client, collect assets and approvals, schedule and QA placements, and keep the timeline.
Be the day-to-day contact for your accounts. Clients should feel like their campaign is being handled by someone who has it under control.
Coordinate with Media and Editorial to get work produced and published — passing only complete, final assets, and holding the two-rounds-of-feedback standard.
Build and send the wrap report for your campaigns within two to three weeks of them ending, and flag the accounts worth renewing.

Deal paperwork and billing

Build insertion orders in PandaDoc for both tracks from a complete deal submission — scope, pricing, flight dates, and client contacts, entered by the deal owner — then chase client signatures and keep the status current. Submissions missing information go back to the owner to complete.
Invoice through QuickBooks once agreements are signed, and work with finance on collections follow-up.
Classify incoming deals against the published standard — turnkey or custom — and route anything custom to the Manager before it goes anywhere near a client.

The record

Own the CRM standard. Every account carries an owner and a named backup, a current stage, a next action with a date, and an expected annual value. Account owners log their own meetings and updates within one business day; you audit the record weekly against the standard and report gaps by owner rather than filling them in.
Handle lead intake: log inbound enquiries, qualify them against the written standard, and assign an owner within one business day using the published routing order. Leads with no owner activity inside the routing window are flagged to the Manager for reassignment.
Maintain the deliverables calendar and the inventory view, so we always know what is sold and what is still available.
Compile the pipeline board from the CRM ahead of the weekly sales meeting, showing the record as it stands. Owners update their own deals before the cutoff; anything stale is shown as stale.

Reporting

Pull campaign performance from Meta Ads Manager, Google Analytics, Looker Studio, and Plausible, and build reports against our templates.
Run the weekly pacing check on live campaigns carrying impression guarantees, and raise anything tracking short while there is still time to fix it.

Windup Watch Fair

Keep the sponsor manifest current — what every sponsor bought, and what is still outstanding.
Chase sponsor assets and deadlines ahead of each fair, and work the floor as sponsor-facing support during the show.
Travel to all four fairs — Dallas, San Francisco, Chicago, and New York.

What We're Looking For

Two to four years in campaign coordination, client services, account management, marketing, or media operations. Publisher, agency, or events experience is a plus but not required.
Genuinely organized, with the follow-through to hold several concurrent campaigns and competing deadlines without dropping details.
Comfortable with clients — clear, warm, professional in writing and on calls, and willing to hold a deadline politely but firmly, with clients and colleagues alike.
Fluent with tools, or able to become fluent quickly: Google Workspace, a CRM (we use Copper), project management software (Monday.com), and analytics platforms. Comfort with numbers and basic budget reconciliation.
Fluency with AI tools as part of a daily workflow. We use them company-wide and expect this role to look for ways to remove manual work.
A process-minded instinct — when you notice something broken, you would rather fix it than work around it.
An interest in watches, design, or enthusiast communities is a plus. Curiosity about them is enough.

Compensation and Benefits

$65,000–$75,000 annual salary, depending on experience
Annual performance bonus, target 5–7% of base
Annual professional development budget for coursework, conferences, or certification
Health care, including dental and vision
401(k) with a 4% match, available after six months
Graduated paid vacation: 10 days annually, rising to 15 at year two and 20 at year four
14 paid holidays a year
Hybrid schedule out of our Gowanus, Brooklyn office