Locality is seeking a Platform Success Specialist (PSS) to join our growing team. Support platform configuration, user setup, and implementation activities to ensure a seamless onboarding experience of our proprietary system, LocalXMaintain and update product and service templates, rate cards, and workflows to ensure alignment with best practices as well as business and user needsDevelop and manage standard operating procedures (SOPs), training materials, and product documentation in a clear, user-friendly formatPartner with Product and Sales Enablement to ensure documentation accuracy and consistency across teamsAssist in product release activities which may include updating templates, documentation, and support resources or moreContribute to adoption initiatives by supporting training sessions and identifying opportunities to increase user engagementMaintain and enhance the customer knowledge base, including FAQs, troubleshooting guides, and how-to resourcesServe as a point of escalation for complex user issues, providing effective troubleshooting and resolutionCollaborate cross-functionally with Pre-Sales, Client teams, Sales Enablement, and Support to improve processes and user experienceGather and synthesize user feedback to inform continuous product and operational improvements What We Look For 2 - 4 years of experience in Product Support, Customer Success, Product Adoption within SaaS environments, or similar roles in media and advertisingBachelor's degree preferred but not requiredAble to translate technical details into clear client-facing updatesExperience supporting implementations or onboardingFamiliarity with tools like Intercom, Zendesk, Atlassian, HubSpot, Microsoft Dynamics 365, or SalesforceAbility to manage multiple accounts and priorities, with a proactive, adaptable mindset; digital ad operations, campaign management, or advertising agency is a plusExcellent communication, presentation, and consultative skills with strong attention to detail and organizationExperience creating documentation, SOPs, or training materials Compensation for the role includes a competitive salary of $65,000–$80,000 (based on experience, education, and skillset) and an excellent benefits package (including but not limited to health care benefits, retirement benefits and paid days off).
Create an account to see the full posting, access our search engine, and more.You're just 60 seconds away from your new Creativeloft account.