Advertising Account Manager

Tips for Advertising Account Manager Skills and Responsibilities on a Resume Job Summary: • Supporting overall client satisfaction by providing a positive customer service experience, ensuring high-quality, and on-time delivery • Support for regular client-facing communications including adherence to client communication practices, preparing and distributing client status reports, preparing and disseminating contact reports, etc • Translating client needs and expectations clearly across internal development teams • Working in collaboration with Project Managers or creating and managing project timelines directly, depending on the requirements of the project • Collaborating with internal teams to manage timelines, assets, progress, and client deliverables, including project brief development, supporting internal KO meetings, requirements meetings, internal review meetings, and prelaunch quality checks • Supporting client review calls and internal team coordination to ensure projects are approved by the client • Developing an understanding of revenue delivery expectations • Building a strong foundation for client management, presentation skills, and product value articulation • Lead client communications and internal stakeholder management in the post-sale for digital campaigns, such as advertising campaign timelines, monitoring and optimizing campaigns and creating final campaign insight reports • Partner with the business development team as a digital advertising product expert to strategize and develop media plan recommendations and manage inventory • Work alongside business development and P&P colleagues to create and deepen ongoing relationships with clients and agencies • Assist in internal projects as neededto improve our processes and the client experience Job Summary: • Work with the APAC client teams to create an implementation plan to achieve the client’s campaign objectives and meet media submission deadlines • Manage adaptation of global assets from start to finish • Review the client’s strategic plan and submit feedback • Write creative/production briefs in line with the client’s campaign objectives, identify key project outcomes and gain client approval, and ensure delivery deadlines are met • Keep up to date with each campaign’s project and financial status to manage the client’s needs, deliverables and expectations • Act as the main point of contact for managing questions, challenges and project feedback • Manage internal team resources to ensure the project progressing, ensure necessary resources are assigned to the project and alert management if additional resources • Ensure accuracy of monthly billing and expenses, manage quarterly reconciliations and forecasting, alert management of budgetary issues or concerns • Building strong relationships with the Client, Designers, Creative and Account leads, participating and contributing to planning sessions, WIPs or brainstorms • Writing clear concise creative, design and reverse briefs. Job Summary: • Provide timely and accurate information to clients regarding their requests, complaints and questions • Resolve customer inquiries by phone and email with authentic, human understanding • Keep all clients up to date with product enhancements, changes, or glitches • Track and manage client product usage on a daily and monthly basis • Ensure that customers receive top-of-the-line customer service and are fully satisfied through proactive communication • Investigate bugs and technical issues, then work with Appcast support and cross-functional partner teams to resolve • Build and maintain relationships with existing customers to further brand loyalty • Act as a liaison between partners, internal stakeholders and our customers to ensure that all product information is relayed accurately • Manage and build relationships with top advertising clients as well as oversee on-boarding of new clients • Perform analysis on advertising campaigns and assist with optimization • Establish a deep understanding of our client's business to maximize revenue and upselling opportunities • Deliver KPI performance regularly to clients through weekly calls and QBRs. • Execute daily Account Management tasks in concert with Sales and Yield teams • Ability to respond to frequent demands of multiple customers - both internal and external • Exceptional at effectively managing a high volume of accounts • Work cross-functionally to meet partner needs • Accommodate core partner needs and the impact/value of meeting those needs • Execute advertiser insights framework, and work to develop and share these insights internally • Work in conjunction with the Advertising Sales and Yield teams • Manage a portfolio of advertising clients using business analysis to proactively identify and realize growth opportunities.