Advertising Account Supervisor

Client Relationship • Develops strong rapport and high-level of trust with clients • Demonstrates a genuine interest in the clients business and brand • Demonstrates a comfort level pushing back or having difficult conversations where appropriate • Is the voice of the client in internal discussions and the voice of the agency in external discussions • Always prioritizes the best interests of the agency in all client interactions • Demonstrates leadership in all client presentations through meeting set-up, presentation of key strategies and selling support throughout • Ensures client conversations have clear expectations, next steps, and strategic framing, not just task-level navigation • Proactively identifies risks or emerging client issues and recommends mitigation plans before escalation Mentorship • Develops and administers performance appraisal of direct report(s) • Day-to-day mentorship of direct report(s) to help he/she achieve their career and personal goals • Day-to-day leadership of direct report(s) to ensure account work is focused and prioritized appropriately • Assists in the onboarding of new hires and cross-functional team members as the need arises • Participates in, and leads portions of, the weekly Account Services team meetings The following characteristics are expected of each employee of the agency regardless of role or responsibility: • GRIT. Fake it til you make it. What you do when no one is watching is really who you are.