Advertising Account Supervisor - Colorado Springs

Our Account Supervisors provide strategic leadership on their accounts and manage multi-disciplinary projects across the agency by partnering with internal and external stakeholders. Develops strong rapport and high-level of trust with clients Demonstrates a genuine interest in the client’s business and brand Demonstrates a comfort level “pushing back” or having difficult conversations where appropriate Is the voice of the client in internal discussions and the voice of the agency in external discussions Always prioritizes the best interests of the agency in all client interactions Demonstrates leadership in all client presentations through meeting set-up, presentation of key strategies and selling support throughout Ensures client conversations have clear expectations, next steps, and strategic framing, not just task-level navigation Proactively identifies risks or emerging client issues and recommends mitigation plans before escalation Works closely with Director of Account Services and Agency President to develop annual budget recommendations and contracts or scopes of work Closely monitors income projections, providing feedback to agency leadership on a regular basis Works with core team to identify opportunities and to develop recommendations that align with agency growth goals Closely tracks account budgets on a regularly basis and proactively manages necessary budget adjustments Able to work independently to develop accurate and profitable project estimates Able to collaborate cross-functionally to determine optimal budget splits across departments Demonstrates ability to have client conversations around budgets and budget tracking Demonstrates preparedness by actively practicing and reviewing presentations prior to meeting Participates in dry runs of presentations Demonstrates presentation skills to internal team by presenting strategic plans and reporting at internal review meetings Demonstrates presentation skills to client team by presenting strategic plans and reporting Demonstrates confidence during QA session with internal teams and with clients Ensures all client-facing presentations tell a cohesive story grounded in insights, strategy, and outcomes Participate in presentation skills workshop/course Develops and administers performance appraisal of direct report(s) Day-to-day mentorship of direct report(s) to help he/she achieve their career and personal goals Day-to-day leadership of direct report(s) to ensure account work is focused and prioritized appropriately Assists in the onboarding of new hires and cross-functional team members as the need arises Participates in, and leads portions of, the weekly Account Services team meetings Agency Values: The following characteristics are expected of each employee of the agency regardless of role or responsibility: What you do when no one is watching is really who you are.