Advertising Account Supervisor

Develops strong rapport and high-level of trust with clients Demonstrates a genuine interest in the client’s business and brand Demonstrates a comfort level “pushing back” or having difficult conversations where appropriate Is the voice of the client in internal discussions and the voice of the agency in external discussions Always prioritizes the best interests of the agency in all client interactions Demonstrates leadership in all client presentations through meeting set-up, presentation of key strategies and selling support throughout Ensures client conversations have clear expectations, next steps, and strategic framing, not just task-level navigation Proactively identifies risks or emerging client issues and recommends mitigation plans before escalation Demonstrates preparedness by actively practicing and reviewing presentations prior to meeting Participates in dry runs of presentations Demonstrates presentation skills to internal team by presenting strategic plans and reporting at internal review meetings Demonstrates presentation skills to client team by presenting strategic plans and reporting Demonstrates confidence during QA session with internal teams and with clients Ensures all client-facing presentations tell a cohesive story grounded in insights, strategy, and outcomes Participate in presentation skills workshop/course Develops and administers performance appraisal of direct report(s) Day-to-day mentorship of direct report(s) to help he/she achieve their career and personal goals Day-to-day leadership of direct report(s) to ensure account work is focused and prioritized appropriately Assists in the onboarding of new hires and cross-functional team members as the need arises Participates in, and leads portions of, the weekly Account Services team meetings 5-6+ years of advertising agency experience with at least 3 years of account leadership experience Management experience Required skills/experience/familiarity in the digital marketing and campaign environment space Ability to possess and balance the big picture with the tactical details of daily activities and projects Strategic and consultative while also have strong attention to detail Strong communication and excellent interpersonal skills Understanding of the complex advertising landscape and how to bring together cohesive teams and programs to drive results Commitment to ensuring creative excellence and output Passionate about great work, your team, and our business Active listener with the ability to read a room and adapt accordingly Diplomatic and empathetic leader The following characteristics are expected of each employee of the agency regardless of role or responsibility: