The Operational Excellence (OpX) Manager role is positioned to work alongside the Director, and in lockstep with all order-to-cash related cross-functional teams to create, deliver, train and maintain a seamless and efficient process from pre-sales campaign lead generation to final campaign activation and billing. The OpX Manager will be directly responsible for: • Supporting the process of developing, documenting and maintaining an order-to-cash process that is active and aligned from all areas of the business. • Working with various cross-functional teams to identify SMEs and educate/train in a "train the trainer" style interaction, which will ensure successful activation of necessary processes across the business • Special Projects that impact the order-to-cash process, for example Credit Card deprecation. It's important that the individual in this role understands its crucial impact on the organization, from big projects to small tasks. With a focus on strategy and support with operational processes, this role will require: • Interest in retail, eCommerce and digital advertising • In-depth understanding of the MS Office product suite • Ability to organize a daily workload by priorities • Ability to receive direction from multiple stakeholders at all levels of the organization • High level of customer service and EQ (emotional Intelligence) • A proactive approach to problem-solving with strong decision making skills • Professional level verbal and written communication skills • A team-oriented positive approach with an excitement to play an important role in a growth focused global company • Ability to work in an agile and fast- pace work environment • Strong organization skills - proving the ability to prioritize to ensure deadlines are met • Ability to problem solve focused on being solution oriented • Excellent interpersonal communication skills • Efficient time management skills - able to sustain timeline management and campaign deliverables
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