About Comcast At Comcast, we are dedicated to delivering exceptional customer experiences through innovative technology and services. Our Digital Fulfillment team plays a critical role in ensuring seamless ad delivery and campaign performance. As a Senior Manager of Digital Fulfillment, you will lead a team of analysts responsible for troubleshooting ad delivery escalations and implementing continuous improvement initiatives. Main Responsibilities: • Manage a team of analysts responsible for Tier 2 escalation support for all impression-based Effectv Advertising products • Capture and analyze operational metrics tied to the team, strategize, and execute opportunities for team improvement and productivity • Partner with stakeholders to isolate and improve operational errors • Built strong relationships with business and technology stakeholders, championing continuous improvement initiatives across the product portfolio • Serve as an escalation point to solve ad delivery and campaign performance issues • Develop new and enforce existing internal and external operations workflows to ensure smooth collaboration • Manage to and operate alongside business and organization SLAs Requirements: • Minimum 5-7 years of Digital Ad Ops experience • Minimum of 3-5 years in a leadership position within Advertising Operations • Proven experience in delegation practices and management • Extensive experience troubleshooting digital ad campaigns, delivery, performance issues • Subject matter expert level knowledge and intelligence around backend functionality of digital ad servers
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