Agent, In House Marketing Call Center

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. You'll work onsite supporting multiple resort brands across the region, partnering closely with marketing, sales, and operations to keep tour flow moving and qualified guests in the seats.This is a performance-driven role with uncapped earning potential.What You'll Do:Meet monthly tour flow targets set by managementWork an outbound call list daily to book new presentation appointments and recover previously missed toursQualify clients to ensure they meet the right criteria before schedulingManage confirmations and reschedules for both internal appointments and third-party vendor bookings with accuracy and follow-throughMaintain accurate data entry across Salesforce and sales center systemsPrepare and deliver chase materials to resort rooms as neededCollaborate with marketing, sales, and resort operations teams across the regionAssist at the lobby marketing desk when neededCompile and distribute daily performance numbers to regional leadershipWhat Success Looks Like:Your list is worked, your numbers are clean, and qualified guests are showing up. The best Chase Agents are persistent without being pushy; they know how to re-engage a cold contact and turn a missed appointment into a confirmed one.Duties may evolve based on business needs.Minimum Requirements and Qualifications:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.High School Diploma or GED required.Salesforce CRM experience required; advanced familiarity a strong plus.Minimum of 6 months call center, reservations, or equivalent customer service experience required.Ability to actively listen to client needs and use that insight to build value and motivate attendance at a sales presentation.Exceptional communication skills, both verbal and written, with a professional and friendly demeanor.Strong problem-solving and customer service skills with the ability to think on your feet.Demonstrated ability to work under pressure and meet deadlines.Self-motivated, detail-oriented, and able to work independently.Must be able to work flexible shifts including weekdays, evenings, and weekends to suit business needs. Where Memories Start with You

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