We work hard, we play hard, and we always do whatever it takes to delight our customers.TheSenior Expert Services Manageris a dynamic thought leader tasked with providing world-class services and strategic consultation to Skai clients. Working with our Retail Media Expert Services Director, this person will execute and lead services that ensure high growth for our industry leading clients.Candidates must have extensive Retail Media paid media management experience, including a strong aptitude for data analysis. The ideal candidate will have insights and skills from leading strategy to execution for enterprise brands, as well as deep knowledge of the Amazon ecosystem and the communication skills to be able to explain these strategies. In addition to serving external clients, this role will support internal stakeholders by serving as a Retail Media expert for the region with opportunities to drive innovation across a rapidly growing number of publishers and underpinning Skai's role as a leader in commerce.Duties and Responsibilities:Uphold the team mission to bring about client success within Retail Media marketing and management Execute and optimize campaigns to exceed the clients’ goals, including hands-on keyboards management Act as a consultant and advisor to clients regarding media planning and best practices Communicate the success and performance of assigned accounts, both internally and externally Provide paid media solutions & expert platform support to clients to enable them to use Skai's tools effectively Closely support our client services team and existing clients through QBR and strategic consulting support as needed Pursue solutions for managed clients beyond the tools and templates available as needed Partner with the product development, sales, technical account management and sales engineers to drive platform innovation and capture market opportunitySkai's Requirements: Passion, curiosity & a drive to finding efficiencies & opportunities for growth Desire to deliver best-in-class service Ability to work both independently and as part of a team Strong interpersonal communication skills, both in writing and verbally Proven track-record of problem-solvingPosition Requirements: Undergraduate degree 3-5 years experience with hands-on paid Amazon media campaign implementation, optimization and management experience 4+ years client-facing or customer service experience Data analysis, Microsoft Excel skills Experience with other Retail Media ads platforms such as Criteo, Citrus Ads, Walmart, Roundel Media Studios & Instacart is preferred Experience with Vendor Central, Seller Central and Amazon display (DSP) activations Experience collaborating with a global team both locally and virtually is preferred Energized by solving problems and finding opportunities to make a client successful Experience with Skai or other search marketing platforms is preferred Ability to travel up to 10%-15%The salary range for this position is $90,000-100,000. This position is eligible for additional bonus compensation, full details will be provided during the recruitment process.More about Us:The company offers best-of-breed advertising technology on the most impactful, highest-ROI media channels as well as a suite of data-driven insights, planning and measurement solutions to complement and maximize return from our solutions.Established in 2006, we are a thriving organization, with a unique, vibrant startup culture with an incredible track record of success and an amazing future in sight!We are hybrid for the long term - with a great home/ office work mix, passionate and diverse team members, and a vibrant company culture.At Skai we have comprehensive medical coverage, employer match retirement savings and generous paid time off.
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