We believe in exhibiting the highest level of professionalism while providing an excellent work-life balance. Trinity is proud to maintain a companywide culture of inclusion. Requires working with sister sites for additional coverage when necessary • Oversee and coach staff in always providing excellent customer service • Regularly inspect community for areas of opportunity, including risk management, window violations, and maintenance as needed • Assist with managing vendors to ensure quality service is received • Assist with completion of work orders in Yardi when needed • Respond to tenant requests/ issues in a timely and professional manner • Complete leasing and administrative paperwork • Review Leasing Agents’ paperwork for accuracy and timely completion • Make pricing recommendations to management to achieve highest level of occupancy and maximum income generation • Manage aged delinquencies for property and complete collection efforts with detailed notes in Yardi • Ensure vacant units are made-ready in a timely manner and up to Trinity standards • Assist with lease terminations and pre-move-out inspections • Review marketing/advertising sources for accuracy and success rate • Contribute to the cleanliness of shared employee spaces, like restroom and break room • Other duties and assignments as requested by management Knowledge, Skills, and Abilities • YARDI software experience preferred • PayScan experience preferred • Microsoft Word and Microsoft Excel experience • CCRM experience helpful • Competence to assess priorities, give attention to detail, multi-task and meet deadlines • Understanding and ability to follow safety procedures • Remain professional in all communications • Keep detailed records and ability to complete reports • Lifting, carrying, pushing, or pulling up to 25 lbs • Ability to sit, walk or stand for extended periods of time Minimum Qualifications • High school diploma, GED or equivalent work experience • 3+ years in residential or leasing management • Knowledge of San Francisco rent laws • Ability to problem solve, communicate professionally, and keen attention to detail • Strong computer skills • Ability to respond to after-hours emergencies when necessary The above statements describe the essential functions and qualifications needed for this position and has been prepared by Trinity to use in planning, staffing, budgeting and/or evaluation of employees. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees in this position. Trinity is an at-will employer, which means that an employee may resign, or Trinity may separate an employee from service with or without cause at any time for any reason.Create an account to see the full posting, access our search engine, and more.