AT&T Representative

The AT&T Representative will be trained in customer engagement, product presentation, and sales strategies to drive retail performance. The AT&T Representative will help customers find the right wireless services, and bundled solutions while managing activations, setting up devices, and ensuring every interaction reflects AT&T’s commitment to quality and connection. The AT&T Representative will start at the entry level and work with customers in retail stores so customers can get help choosing plans, upgrading devices, or troubleshooting services. AT&T Representative Responsibilities: • Connect with customers in-store to introduce AT&T wireless, and bundled service options using approved sales strategies and customer outreach focuses • Understand customer needs by identifying usage habits, connectivity goals, and budget to recommend the best AT&T plan • Guide customers through the full sales process which includes from initial interaction and plan selection to activation and account setup • Keep customer information and sales activity updated to ensure accurate tracking and performance reporting • Work closely with fellow AT&T Representatives and internal teams to complete activations, finalize documentation, and meet service standards • Review store performance and share feedback to help improve sales strategies, boost conversions, and support long-term customer satisfaction. AT&T Representative Qualifications: • Previous experience in retail sales, customer service, or telecom is a plus.

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