You will be responsible for all personnel issues regarding the technicians, service writing, customer satisfaction, parts and service bay inventory, ordering parts/supplies, towing operations and vendor relationships . In addition, you will work closely with the General Manager, Principals and staff to assist in the implementation of operational improvements in the service bay facilities at the location. • Achieving 65% gross profit on overall labor sales • Ensuring that all cars receive a thorough Courtesy Check / CVI • Solicit Scheduled Maintenance. • Implementing and executing all Company programs including tracking & reporting results as required (e.g. coupons, VIP cards, senior citizens, etc.) • Hiring, training and coaching service bay personnel (assistant managers, technicians, general service technicians) as required • Complete all required training to include (Assistant Manager, where applicable): ATI and applicable vendor classroom training, NAPA online training modules (1 per month minimum; 12 per year), ASE Service Manager Certification.
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