We are seeking a reliable, trustworthy, and personable Barista that possesses management skills, to work in our established walk up coffee shop in downtown Tacoma. This individual will be responsible for day-to-day barista functions as well as managerial duties including but not limited to ordering, driving sales, hiring, and developing personnel as needed, gross margin and profitability, labor, advertising, and general expense control. The ideal candidate will possess not only the desire to grow within this role but be comfortable expressing thoughts and ideas to upper management regarding opportunities to increase profitability, and or create and strengthen processes. Responsibilities • Provide excellent customer service • Prepare and serve hot or cold beverages, such as coffee, espresso, teas as well as warming foods, per customer requests while properly utilizing equipment • Run the cash register • Maintain a clean and tidy work area • Follow health and safety guidelines • Interact with customers regularly and professionally • Gain and maintain knowledge of all products • Inform customers of coffee shop specials • Provide customers with fresh products that they have ordered, and the correct portion size, manage cost of goods sold • Reporting functions to include monthly inventory, daily POS reporting • Responsible for effective ordering of all products for the Coffee Shop • Establishes sales, gross profit, and labor budgets • Responsible for all aspects of social media and advertising Requirements • Basic math skills • Excellent communication skills • Able to stand for long hours and lift heavy items frequently throughout the day • General working knowledge of POS systems (currently using Square) • Flexible and adaptable to schedule changes • 1 year experience as a barista • Experience in using social media platforms • Possesses a genuine interest and enthusiasm for coffee • Can demonstrate a proven history of retail experience and customer service excellence • Must be able to work autonomously and deal well with ambiguity
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