Business Account Manager

As a Business Account Manager, you'll be on the front lines, providing crucial assistance to both our sales team and direct business customers regarding internet services. Through comprehensive, hands-on training, you'll become an expert in various internet technologies, service plans, and common connectivity solutions. Key Responsibilities of the Business Account Manager: • Serve as a primary direct contact for customers and businesses for inquiries specifically related to internet services • Provide essential pre-sales technical support and detailed product information directly to potential customers and post sales support in clarifying internet service specifics • Clarify internet service details, coverage availability, compatibility requirements, and benefits to ensure customers make informed decisions • Actively listen to customer concerns regarding internet connectivity or service, accurately diagnose basic issues, and deliver empathetic, solution-focused resolutions • Qualify leads for internet sales by assessing customer needs and technical feasibility • Collaborate directly with the sales team to ensure a smooth customer journey from initial interest to activated internet service • Process documentation related to internet service sign-ups, upgrades, or downgrades, ensuring accuracy and compliance • Proactively identify opportunities to support sales efforts through effective problem-solving, clear information sharing, and ensuring customer confidence in internet services. Qualifications of the Business Account Manager: • Relevant experience in direct customer service, technical support, retail, or other direct customer-facing roles where problem-solving was key. • Demonstrated ability to problem-solve effectively • Maintains professionalism, patience, and composure in high-pressure or challenging situations • Exhibits a proactive, customer-first attitude with a strong focus on driving satisfaction and supporting sales success