Business Development Center Representative

Business Development Center (BDC) Representative

Company: Big Time Advertising

Location: Chesterfield, Missouri

Position: Full-Time, In-Office

About Big Time Advertising

Big Time Advertising is a full-service automotive advertising agency that helps dealerships generate leads, sell more vehicles, strengthen customer relationships, and grow their brands. We combine digital advertising, creative strategy, technology, and hands-on support to deliver measurable results for our dealer partners.

Position Overview

Big Time Advertising is seeking a friendly, confident, and highly organized BDC Representative to join our team in Chesterfield, Missouri.

This is a people-focused position that requires excellent communication skills and the ability to speak comfortably with prospective customers, current customers, dealership personnel, and internal team members.

The BDC Representative will respond to new leads, follow up with customers, assist current customers with questions and requests, schedule appointments, and manage customer and sales activity in HubSpot. This person will help ensure every inquiry is handled promptly, documented accurately, and directed to the appropriate person.

The ideal candidate can start and maintain conversations naturally, listen carefully, explain information clearly, and confidently guide customers toward the appropriate next step without sounding pushy or scripted.

Responsibilities

Respond promptly and professionally to new leads and customer inquiriesCommunicate with prospective and current customers by phone, text, and emailAssist current customers with questions, requests, and general support needsMake outbound calls to follow up with leads and customersAsk qualifying questions to understand each customer’s needsSchedule and confirm appointments with dealership sales and service teamsMaintain consistent follow-up with customers who are not ready to schedule immediatelyHelp reduce missed appointments through timely reminders and confirmationsDirect or escalate customer requests to the appropriate dealership contact or Big Time Advertising team memberCreate and update contacts, companies, deals, tasks, and notes in HubSpotManage deals through the appropriate HubSpot pipeline stagesKeep deal statuses, values, next steps, and expected close dates accurate and currentMonitor assigned tasks and ensure follow-up activities are completed on timeMaintain detailed records of customer conversations, requests, and outcomesCommunicate appointment details, customer requests, and lead updates to dealership personnelWork with internal team members to ensure customer and client requests are handled properlyFollow approved scripts and processes while keeping conversations natural and personalizedMeet individual and team goals for calls, contacts, appointments, response times, follow-up activity, and show ratesRepresent Big Time Advertising and its dealership clients professionallyParticipate in occasional company or client-related travel, generally once or twice per yearFollow all company policies and applicable communication and privacy regulationsRequired Qualifications

Excellent verbal and written communication skillsMust be comfortable talking with people by phone, text, email, and in personAble to communicate naturally with different personalities and customer typesFriendly, confident, and professional phone presenceStrong listening skills and the ability to understand customer needsAble to explain information clearly and professionallyComfortable making and receiving a high volume of callsStrong customer-service and problem-solving abilitiesAble to handle objections, difficult conversations, and rejection professionallyOrganized and capable of managing multiple customers, deals, tasks, and requestsComfortable using computers, email, text-messaging platforms, and business softwareDependable, punctual, and able to work independentlyMust be able to work in person at our Chesterfield, Missouri officeWilling and able to travel occasionallyPreferred Qualifications

Experience using HubSpot or a similar CRM platformPrevious experience in a BDC, call center, customer service, sales, account support, or automotive positionFamiliarity with dealership sales, service, inventory, or financing processesPrevious automotive experience is helpful but not required. Training will be provided to the right candidate.

What Success Looks Like

Responding quickly to new leads and customer requestsCreating positive and helpful customer interactionsCommunicating clearly and professionallyConsistently scheduling qualified appointmentsResolving requests or directing them to the correct personKeeping HubSpot contacts, deals, notes, tasks, and pipeline stages accurateCompleting follow-up activities on scheduleAchieving appointment, confirmation, response-time, and show-rate goalsBuilding strong relationships with dealership personnel, customers, and internal team membersWhat We Offer

Competitive pay with performance-based bonusesPaid holidaysPaid time off401(k) retirement plan with a 3% company matchA friendly, close-knit, family-oriented office environmentTraining, ongoing coaching, and opportunities for professional growthFully covered expenses for required company and client-related travelApply Today

If you enjoy talking with people, communicate clearly, stay organized, and know how to keep conversations and opportunities moving forward, we would like to hear from you.

Big Time Advertising is an equal-opportunity employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.

Pay: $50,000.00 - $80,000.00 per year

Benefits:

401(k)401(k) 3% MatchHealth insuranceOpportunities for advancementPaid time offPaid trainingWork Location: In person