Client Delivery Specialist

You’ll work with leading brands and be exposed to world-shaping innovations. You’ll apply your energy and intellect to helping clients be faster to market and faster to revenue.We’re a vibrant community of world-class practitioners – over 2000 colleagues strong – with offices in 19 locations around the world. We’re traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE 100.About Informa Tech TargetInforma Tech Target (Nasdaq: TTGT) informs, influences and connects the world’s technology buyers and sellers, to accelerate growth from R&D to ROI.With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa Tech Target has a unique understanding of and insight into technology markets.Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. Visit and follow us on Linked In.This role is based in our 275 Grove St, Auburndale, MA 02466, USAoffice.The Client Delivery Specialist is primarily responsible for supporting the management of delivery of products on a contract from inception to completion to ensure complete customer satisfaction. This individual needs to be a team player, detail-oriented and comfortable working in a fast paced environment.Essential Job Functions:Coordinate the receipt of online creative materials from Agencies and/or Advertisers to ensure creative deadlines are met for all media campaigns;Build relationship with Advertisers to provide support and to fulfill campaign in order to help build a loyal customer base;Communicate with the Sales, CSM, Product Ops teams about campaign status, performance and execution;Provide excellent Customer Service by responding to internal and external customer inquiries over the telephone and through email;Provide order status and performance updates to Sales Reps;Ensure proper revenue forecasting and recognition on a weekly basis;Setting up auto-reporting and ownership of any manual client reporting deliveries;Processing Campaign Changes including working with sales and clients to set proper expectations around impact and timing;Securing any necessary proof of delivery and processing month end close tasksQualificationsExperience working as a Customer Service Representative or Sales Administrator is a plus, but not a must;Excellent oral and written communication skills;Strong organizational skills;Extremely reliable - team player;Professional phone skills;Must have the ability to handle multiple deadlines, phone calls and projects;Must be fast thinker and be able to make decisions quickly;B.A.