Client Experience & Social Media Manager

Do you love creating great client experiences, and telling the story of a brand through great content? IV Nutrition Scottsdale is looking for a motivated, creative Client Experience & Social Media Manager to be the face and the voice of our clinic, both in person and online.

**About IV Nutrition**
IV Nutrition is a leading provider of intravenous (IV) hydration and vitamin therapy, offering personalized wellness solutions to optimize health and well-being.

**About the Role**

*Client experience*

* Welcome clients and answer questions about our IV hydration and vitamin therapy services.
* Schedule appointments, manage client intake forms, and ensure accurate information is collected.
* Build lasting relationships through follow-ups, reminders, and a warm, memorable in-clinic experience.
* Monitor reviews and client feedback, and respond promptly and professionally.
* Collaborate with the medical team to ensure seamless client care.
* Help maintain a clean, welcoming clinic environment and uphold company policies and procedures.

*Social media and marketing*

* Plan, create, and publish content across Instagram, Facebook, TikTok, and other platforms, consistent with IV Nutrition brand standards.
* Manage a content calendar that highlights services, promotions, events, and team culture.
* Engage with followers, respond to comments and messages, and grow our local online community.
* Support local marketing, including community events, partnerships, and promotions that drive new clients and memberships.
* Track basic performance metrics, such as engagement, follower growth, and bookings, and use them to improve results.

**Qualifications**

* 1+ year of customer service experience; experience managing social media for a business or brand is strongly preferred.
* Strong writing and communication skills, with a good eye for photo and video content.
* Ability to build rapport and put clients at ease.
* Organized, detail-oriented, and comfortable managing multiple priorities.
* Familiarity with Canva, CapCut, or similar tools; proficiency in Microsoft and Google Docs.
* A passion for health and wellness is a plus.

**What We Offer**

* Competitive pay packages for part-time and full-time team members, including tips, bonuses, monthly service credits, and continuing education opportunities.
* A supportive, collaborative work environment in a state-of-the-art facility.
* The chance to make a real difference in the lives of our clients and to shape how our clinic shows up in the community.

**To Apply**
Please submit your resume and cover letter. If you have a portfolio or links to social content you’ve created, include them. We look forward to hearing from you!