Client Services Director

OpportunityWe are seeking an experienced Client Services Director to lead client relationships, integrated marketing delivery and team performance across Hong Kong, China and international client accounts.Your responsibility will be to take ownership once opportunities become active or won, ensuring clients receive strong strategic guidance, clear communication and high-quality delivery. You will help ensure projects are delivered efficiently, profitably and to a high standard across media, digital, social, influencer and integrated marketing campaigns.You will become the senior bridge between clients, internal teams, freelancers, suppliers, media partners, KOLs, influencers and leadership.Key Responsibilities Client LeadershipOwn senior client relationships across Hong Kong, China and cross-border accounts.Build trust and confidence with clients through strong communication, responsiveness and strategic thinking.Lead client meetings, presentations, campaign reviews and performance discussions.Translate client objectives into clear marketing recommendations and delivery plans.Identify risks, opportunities and areas for account growth.Support client retention and long-term relationship development.Integrated Marketing StrategyProvide senior input across marketing strategy, media planning, digital, social, content and influencer campaigns.Challenge and strengthen campaign recommendations before they reach clients.Ensure campaign plans are aligned with client objectives, audience needs, budget and commercial realities.Support the development of integrated proposals and client recommendations.Bring strategic judgement to campaign structure, channel mix, messaging and resource requirements.Media, Digital and Influencer Campaign LeadershipOversee delivery across paid media, digital campaigns, social media, influencer marketing and content-led programmes.Review media plans, influencer recommendations, campaign timelines and client-facing materials.Ensure campaign budgets are used effectively and proportionately.Work with internal teams, freelancers, media partners, KOLs and suppliers to ensure smooth campaign execution.Monitor campaign performance and ensure learnings are translated into actionable recommendations.Support the use of company's technology and data where relevant to improve influencer discovery, campaign planning and client value.Delivery ExcellenceOversee project delivery from planning through execution.Ensure timelines, responsibilities, blockers and deliverables are clearly managed.Identify issues early and drive resolution.Maintain high standards of quality control across all client-facing work.Ensure projects are delivered on time and to agreed scope.Team LeadershipManage, coach and develop junior team members.Review work before it reaches clients.Set standards for communication, project management, strategic thinking and accountability.Improve utilisation of team members, freelancers, suppliers and specialist partners.Identify opportunities to leverage AI and automation to improve efficiency.Recommend process improvements that increase delivery speed, quality and profitability.Ensure the level of effort is proportionate to the client fee and commercial opportunity.Commercial ManagementProtect project profitability and delivery efficiency.Identify scope creep, over-servicing and margin risk early.Work with leadership to manage resource allocation and project feasibility.Support proposal development by providing delivery, resource and campaign feasibility input.Escalate commercial or delivery risks early with clear recommendations.Identify upsell and cross-sell opportunities across media, digital, influencer marketing, content and strategic support.Requirements8 to 12+ years of agency experience in client services, account leadership, integrated marketing, media, digital or campaign delivery.Strong and proven experience managing Hong Kong, China and international clients.Strong understanding of media planning and buying, digital marketing, social media, influencer marketing and integrated campaign delivery.Fluent Cantonese, Mandarin and English. Excellent written and verbal…