Client Services Manager

We are a team of thinkers, connectors, and doers on a mission to make a difference for our clients. Integrity - Trust is earned through action, and we’re here to build lasting trust with our clients and each other. Cultivate and maintain strong, long-term relationships with assigned clients, grounded in trust, performance, and partnershipMaintain a deep understanding of client business goals, industry landscape, and competitive environment to inform recommendations and decision-makingIdentify and drive organic growth opportunities across assigned accounts through proactive consultation and collaborationLead cross-functional teams to deliver integrated, high-quality client work; ensuring that they communicate and work as one team to identify needs, define success, drive performance, and deliver results.Responsible for the overall client experience, delivery, efficiency, and profitability of assigned accounts.Own account financials, ensuring that the agency’s work aligns with the client’s financial expectations and constraints and tracking against internal projections. Understand billing processes, owning budget and creative projections management and documents.Ensure client’s brand, values and products/services are accurately and effectively communicated.Contribute to new business and organic growth efforts through strategic and operational input with proposal development for clients and prospects outside of assigned accounts.Travel as needed/assigned for client meetings, training opportunities, etc.Other duties and responsibilities as assigned. Associate or bachelor’s degree in marketing, communications, business, or related field5-8 years of experience in marketing or communicationsExperience in the fiber/telecom industry Demonstrated experience with Office 365Established advertising knowledgeStrong relationship managerExperience owning account financials: budgets, projections, efficienciesProven experience with the full spectrum of cross-marketing tacticsPolished communicationResourcefulSelf-motivated, takes initiativeDisplays self-management skills for tasks and emotionsDemonstrated growth in self and social awarenessIntellectual curiosity