Client Success Manager

We need a skilled Client Success Manager with the flexibility to turn on their heels when priorities change, the thoughtfulness to do what’s in the best interest of the team, and the desire to always produce your best work. Driving client happiness and helping them meet their business goals are at the heart of the Client Success Manager role, facilitating a client’s needs in the digital and traditional marketing space. Client Success Managers must be organized and on top of all client needs, acting as a project manager to oversee deadlines and facilitate deliverables. You will need a deep understanding of marketing metrics and KPIs, along with the ability to dissect and solve problems through data. Along with specialists on the team, you will supervise clients’ campaign performance and you are able to determine when it’s time to pivot away from efforts that aren’t fruitful vs. when to double down on a campaign with killer ROI.“ • Big Picture” Thinking and Knowledge of Digital Marketing: Clients will ask questions about their digital marketing (particularly SEO, PPC, and social media) and website content, and every service we offer ties into the next.