Client Success Manager (CSM)

This role coordinates the onboarding and launching of new customers and is responsible for ensuring client deliverables are achieved in accordance with their business goals and objectives.. A successful CSM will increase client retention through strong customer service, sound strategy and marketing consult and detailed client reporting.Primary Responsibilities and Essential Duties: Communicate daily with key advertising clients, primarily via email, phone and virtual Microsoft Teams meetingsAssists customers by providing information and advice on advertising campaigns and options.Research accounts’ businesses and their business verticals to deeply understand latest marketing trends and other pertinent information needed to consult clients in marketing.Schedule and facilitate onboarding of new customers to ensure campaigns are set up correctly and that client expectations will be met.Coordinate with sales representatives on scheduling of campaigns to ensure maximum ROICommunicate with digital marketing vendor partners to place digital marketing campaignsCreate data driven optimizations of campaign strategy. Check to ensure proper delivery of all ads to promote client satisfaction and retention.Create and share ongoing digital campaign reporting for clients.Ensure proper setups of all campaign tracking technologies and code.Meet with partner sales reps weekly to review pending deliverables and overall account health of customers.Performs all other job-related duties as assigned.Education, Experience and Knowledge Requirements:1-2 years of sales support and/or digital marketing experience Previous experience in a media company and/or marketing agency preferredConsiderable knowledge of math, computer, Microsoft Office Suite and basic office equipment.Skill Requirements: Attention to detailSkilled in Microsoft Office and other basic office programsInterpersonal skills, demonstrating the ability to work with internal and external customers effectivelyCommunication, presentation and organizational skills; talking to others to convey information effectively. The job requires the following physical demands daily: finger dexterity, sitting, walking, and rapid working speed. Salary: Commensurate with experienceBenefits: Medical, dental, vision, Life, Short Term Disability (STD), Long Term Disability (LTD), Paternity Leave, PTO and 401k Retirement Savings company match.