Community Manager - The Arc Village

The successful candidate will be responsible for all on-site operations and achieving established financial and operation objectives. EOE and Drug Free Workplace \\----------------------------------------------------------------------------------------- Job Description Under the direct supervision of the Regional Manager and/or Area Manager, the Community Manager is responsible for providing leadership and direction to associates at assigned property. The Community Manager advocates on behalf of associates to enhance individual performance, as well as provide excellent customer service to residents. Job Duties and Responsibilities: This job description does not list all duties that will be required of this position. • Supervises and provides training to community associates • Evaluates associates' performance, including the completion of annual performance reviews • Counsels under-performing associates and provides critical feedback to improve performance • Creates positive, welcoming, supportive environment for residents, visitors, and community associates • Attract, screen, and select prospective residents in accordance with federal, state, governing program laws and regulations utilizing the set Resident Selection Criteria • Maintains knowledge and awareness of market conditions affecting leasing and operations • Develops and executes marketing and advertising campaigns for apartment leasing • Assists with development and implementation of resident services programming • Maintains sound rent collection procedures, including following up with delinquent accounts • Delivers rent deposits to bank and submits relevant documentation • Oversees security deposit administration including inspecting units to determine resident's balance or refund, preparing disposition letters, and processing security deposit returns • Maintains familiarity with all procedures and requirements for accounts payable • Participates in the preparation of the annual operating budget, and works with the Regional Manager to maintain budgetary guidelines • Monitors landlord-tenant relations and mediates disputes when necessary • Utilizes maintenance software program to enter in and track service request, and regularly reviews maintenance reports • Inspects apartments for move in condition and turn over status • Inspect property grounds, office, community room(s) and all other amenities to ensure they are clean and maintained • Ensure all contractors/vendors have approval from Vendor Compliance prior to performing any work on the property, once approved monitor the activities being performed Knowledge, Skills and Abilities (KSAs): • Ability to perform all functions of an Assistant Community Manager • Work flexible schedule, including evenings and weekends • Travel for the purpose of conducting property business • Perform in a busy, changing, multi-tasking work environment • Excellent customer service skills • Proficiency in One Site preferred • Computer literacy • Demonstrate strong written and oral communication skills Education and Experience: • High School Diploma or Equivalent • Minimum three years property management experience • Minimum two years HUD and Tax Credit experience • One year experience OnSite preferred • The following designations are preferred: ARM (Accredited Residential Manager), CAM (Certified Apartment Manager) Essential Job Functions: • Must be able to access all areas of the property's grounds and structures, including multilevel structures, with or without the aid of an elevator • Able to work with at a computer for a minimum of 7 hours daily either standing or sitting • Effectively communicate with applicants, residents, vendors and supervisors in e-mail, by phone, or in person regarding day to day operations of the property • Strong leadership skills, communication skills, and decision making abilities • Possess a positive attitude and the ability to smile under all circumstances • Neat, clean, professional at all times throughout the work day and/or whenever present at the community Job Type: Full-time Required education: • High school or equivalent Required experience: • Property Management: 3 years • Tax Credit: 2 years • LIHTC: 2 years • OneSite: 1 year Preferred license or certification: • CAM or ARM