Concierge

Boston Residential Concierge Boston Residential Concierge is seeking a courteous Concierge to assist in creating amazing experiences of home and community for our residents. From offering suggestions on unique cuisine selections nearby to setting up service requests, you will enthusiastically manage all resident inquiries in a timely and respectful manner. Concierge Job Responsibilities: Essential Duties and Responsibilities • General administration such as filing and ensures the entire office environment is professional, clean, well-organized and meets all safety standards at all times by maintaining office operation standards • Calls residents to ensure service request satisfaction • Supports all resident activities • Provide accurate information to customers, guests and residents in a courteous manner; fill all reasonable requests or requirements; anticipates their needs • Handles all specific resident requests in relation to use of the Community Amenities • Processes all special amenity booking requests, e.g., Club room, Fitness Center,Etc.. • Accountable for the overall cleanliness, orderliness and safety of all amenities under his/her responsibility • Monitors activity the roof deck, of clubhouse, fitness center, and business center after normal leasing office hours • Sends notes to residents who have a package in the Leasing Office • Assists with move in and move outs as they relate to parking and elevators • Patrol the lobby and entrance areas • Communicates building Concierge services such as laundry, housekeeping, dog walking, the receiving and distribution of packages, and all other services in the concierge service packet • Assists residents with packages/dry cleaning/taxi reservations/printing/copying/faxing. • Develop resident activities • Effectively communicates about the Ground Floor Project and connects the residents and public to the proper information channels • Serves as a resource for management in the development and communication of better and more efficient resident relations • Other duties, responsibilities and special projects as assigned . Concierge Qualifications / Skills: • Strong verbal and written communication skills • True desire to satisfy the needs of others in a fast-paced environment • Ability to interact with all guests and owners, internal and external, effectively with tact and diplomacy • Ability to suggest a wide variety of local and statewide attractions for guest entertainment • Basic mathematical and calculator skills • Strong follow through skills Education, Experience, and Licensing Requirements: • Associates degree with a concentration in marketing, hospitality, advertising sales, or business administration preferred • 3 to 5 years of sales experience preferred • Familiarity with location, neighborhood, and local attractions, including restaurants, bars, and nightlife • Working knowledge of office software, Residential portals, and phone systems