Consumer Advertising and Success Specialist

Working within an entrepreneurial team at Ingram, the Consumer Advertising and Success Specialist will create and execute the customer experience strategy for Ingram's advertising SaaS tool (Ingram iD) by addressing product inquiries... supporting the day-to-day operations of the product(s), developing product education, and soliciting and managing customer feedback. • Uses Facebook Ads, Google Ads and other relevant advertising platforms to monitor advertising activity, adjusting or optimizing ads in the platform as needed to ensure the company’s and customer’s goals are being met. • Contributes to the strategy and product roadmap for Ingram iD, using feedback from customers and Sales team with input and direction from Manager, Consumer Products • Acts as an expert in digital advertising, advising customers and internal resources on best practices to advertise in Ingram iD. • Prepares product documentation as needed for customers and internal stakeholders. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.