Content Design Senior Associate, Connected Commerce

JOB DESCRIPTIONJoin our team and make a significant impact through innovative content design and drive customer confidence and satisfaction.As a Content Design Senior Associate in Connected Commerce, you will play an important role in shaping customer experiences through content, and building customer confidence across our products and services. While collaborating with cross‑functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality.Job responsibilitiesDevelop and implement content strategies for products and features, ensuring align with user experience principles and business objectivesCollaborate with cross‑functional teams to create engaging, user‑friendly content that is cohesive and intuitive for a diverse audienceCreate content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvementAdopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiencesAnalyze content performance metrics, making data‑driven recommendations for optimization and enhancement of user experiencesRequired qualifications, capabilities, and skills3+ years of experience in content design, or equivalent expertise in editing, and writing – with a focus on digital products and platformsExperience in creating content architectures, storytelling, and clear and concise writingDemonstrated experience in applying accessibility guidelines and inclusive design to create user‑friendly contentExperience with iterative design techniques, incorporating user feedback and insights for continuous improvementProficient technical literacy in content platforms and understanding their impact on user experienceAdaptive learner in new financial services products and offeringsABOUT USChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We're proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions â all while ranking first in customer satisfaction.The Digital team is dedicated to creating innovative, industry‑leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money.

Create an account to see the full posting, access our search engine, and more.