Corporate Communications Manager II - Consumer Lending Communications

**Work Location:**

Mount Laurel, New Jersey, United States of America

**Hours:**

40

**Pay Details:**

$91,000 - $145,600 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

**Line of Business:**

Communications

**Job Description:**

The Corporate Communications Manager II manages/leads development and/or execution of plans/programs/projects/strategies by designing and delivering communications consistent with TD’s corporate standards and strategies, and in support of business results.

TD's U.S. Corporate and Public Affairs (CAPA) team is responsible for building and enhancing TD Bank's employer and corporate brand, increasing awareness of TD's products and services, protecting the bank's reputation, and elevating the expertise and visibility of its leaders, internally and externally.

We do this through strategic counsel, executive communications, media relations, employee engagement, thought leadership, reputation management, and integrated communications programs that help advance business priorities and strengthen stakeholder trust.

This Corporate Communications Manager will serve as a strategic communications advisor to leaders across Consumer Lending, partnering with executives to develop and execute communications strategies that support growth objectives, colleague engagement, organizational effectiveness, customer-focused innovation, and TD's reputation as a trusted financial institution.

The successful candidate will work closely with partners across Corporate and Public Affairs, Marketing, Legal, Compliance, Risk, Government Affairs, Human Resources and business teams to deliver coordinated, high-impact communications that advance TD's lending capabilities, products, services and strategic priorities. The role requires exceptional writing, strong business acumen, sound judgment, and the ability to translate complex lending and financial services topics into clear, compelling communications for diverse audiences.

**Depth & Scope:**

* Manages multiple communications projects/programs/initiatives of moderate scope and complexity
* Highly seasoned communications professional role requiring substantial knowledge/expertise in a complex field and knowledge of broader related areas
* Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations
* Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services
* Acts as a technical expert/lead integrating cross-function understanding within their own field of specialty
* Leads cross-functional teams or projects
* Independently manages end-to-end functional programs
* Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions
* Uses sophisticated analytical thought to exercise judgement and identify solutions
* Impacts the achievement of sub-function or business line objectives within the area they are accountable for
* Work is guided by policies and industry standards/methods
* Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders
* Works autonomously as the lead and guides others within area of expertise

**Education & Experience:**

* Undergraduate degree or relevant professional certifications, designations, or equivalent required
* 7+ years relevant experience
* Advanced knowledge of multiple communications disciplines, media channels, internal/external audiences, public relations, consulting principles, lines of businesses supported, banking industry, and customers supported
* Knowledge of current and emerging competitor and market trends
* Knowledge of risk management environment, standards and regulations
* Ability to manage a budget and work within the constraints of that budget
* Ability to contribute to strategic direction of the function and provide advice to senior leadership
* Skill in mentoring, coaching and performance management
* Ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives
* Ability to exercise sound judgement in making decisions
* Ability to make an impact, influence and achieve results with effective negotiation, problem-solving and communication skills
* Ability to work collaboratively and build relationships across teams and functions
* Skill in using analytical software tools, data analysis methods and reporting techniques
* Skill in using computer applications including MS Office
* Ability to analyze, organize and prioritize work while meeting multiple deadlines
* Ability to work successfully as a member of a team and independently
* Ability to handle confidential information with discretion

**Preferred Skills**

* Financial services, lending, consumer banking, mortgage, auto finance or consumer credit experience.
* Experience developing communications strategies for complex business initiatives and organizational change.
* Experience supporting executive visibility, thought leadership and leadership communications.
* Experience pitching media, developing reporter relationships and supporting media opportunities.
* Experience working with or managing public relations agencies.
* Knowledge of lending products, residential mortgage lending, auto finance, consumer credit or dealer finance preferred.
* Experience navigating communications within highly regulated environments.
* Strong understanding of executive communications, employee communications and stakeholder engagement strategies.

**Customer Accountabilities:**

* Understands key business partners' objectives, direction and ongoing initiatives and advises the leadership teams on appropriate communication strategies and tactics
* Develops/manages the execution of internal/external strategic and tactical communications on behalf of senior management, ensuring the enhancement of TD's presence with key stakeholders, highlighting TD's brand, community, and  innovation initiatives
* Manages on-going relationships with key business partners and/or third parties to coordinate all internal/external communication activities and project deliverables
* Provides communication consulting to key business partners, performs appropriate due diligence, assists in developing and delivering key messages applying internal communication standards and processes
* Develops and implements a process for coordinating, prioritizing and distributing all broad internal/external communications, utilizing appropriate delivery channels
* Develops and establishes form and content standards for internal/external communication channels and various mediums by partnering with other key stakeholders and/or third parties
* Develops, manages and evaluates effectiveness of internal/external communication vehicles and delivery channels that support strategy
* Prepares and manages communication budgets for each project within the agreed upon parameters
* Manages assigned projects from scoping/briefing to launch/fulfillment, following established processes, privacy processes and visual/brand standards
* Participates in project scoping and preplanning sessions, proactively providing partners with advice and expertise on recommended tactics and solutions
* Provides ongoing communication to ensure appropriate stakeholders are notified of progress or changes in content, budget, direction, timeline or status and escalates as appropriate
* May create/manage the implementation of digital and social content strategy across multiple channels for internal/external stakeholders
* Proactively acknowledges errors; notifies management promptly where appropriate, and works with team to resolve
* Develops proactive public relations campaigns that drive share of voice and enhance the brand
* Provides strategic media counsel support and acts as a bank spokesperson when appropriate
* Exercises judgment in dealing with sensitive reputational issues and provides counsel to executives
* Drives leading-edge use of visual media: video, photography, interactive digital features and infographics, to tell TD's stories in compelling, engaging and immediate ways

**Shareholder Accountabilities:**

* Manages project budgets within forecasted spend
* Arranges for timely billings, maintains progress billing standard and promptly communicates variances
* Confirms quarterly forecast amounts (invoices and estimates) for quarterly budget lockdown
* Identifies ways to increase production efficiencies in order to maximize Communications dollars spent on all Communications programs
* Prioritizes and manages own workload to meet service level requirements for service and productivity
* Adheres to enterprise frameworks or methodologies that relate to activities for respective business area(s)
* Ensures respective programs/policies/practices are well managed, meet business needs, comply with internal and external requirements, and align with business priorities
* Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate
* Protects the interests of the o