CRM Product Owner

Our print magazines, powered by our advertisers and readers, are tailored to the communities we serve by showcasing local families, nonprofits, events, and more. Our digital advertising works with our print campaigns to build brand awareness and help businesses expand their online reach with local customers. We’ve successfully rolled out a powerful, company-wide CRM system, and now we are looking for the right person to take the reins. Manage day-to-day HubSpot operations across the internal CRM and custom portal, including workflows, custom objects, associations, properties, dashboards, and permissions.Drive user adoption among independent sales reps by ensuring the system is highly valuable and easy to use.Resolve escalated configuration and support issues.Scope complex technical issues clearly and route them to the engineering team.Define and shape the CRM roadmap (what to improve, simplify, or cut) based on actual usage data.Write clear, accessible in-product guidance and release notes. 3 to 6 years of hands-on experience managing a CRM (HubSpot strongly preferred) in a RevOps, Sales Ops, Marketing Ops, or Systems-Owner role.Deep HubSpot configuration skills across workflows, custom objects, associations, properties, reporting, and permissions.Experience working alongside engineering teams on a customized or API-connected CRM, with the ability to clearly scope technical tickets.Ability to simplify complex technical processes for non-technical users.A strong track record of taking ownership and shipping simple solutions that people actually use.Ability to make roadmap and prioritization decisions based on real usage data.