Customer Care Agent

Are you interested in learning more about the fast-paced environment of managing Davis apartment housing? We can’t wait to meet you and welcome you to Team Tandem! ● Leasing Activities: Participate in all aspects of the leasing process, including but not limited to: ○ Preparing lease documents, understanding and communicating the Davis Model Lease & Addendums to new lease signers ○ Creatively and persistently advertising for vacant apartments ○ Assisting in marketing activities including Housing Day and Dorm Presentations ○ Maintaining an extensive real-time lead-tracking system ○ Conducting tours of vacant and model units ○ Closing leads ○ Ensuring leasing documentation for prospective and current residents is complete and accurate ○ Moving in new residents, and moving out non-renewing residents ● Specialty Training: ○ Training other Customer Care Agents on how to tour, close, and utilize leasing tools ○ Staying up to date on Social Media related tools and changes to be able to train other Customer Care Agents ○ Serve as an assistant to Tandem’s Social Media Coordinator on logistics of changes (e.g. IGTV, Promotion capabilities) ○ Able to assist with varied specialty projects as needed by Tandem directors ○ Design, curate, and/or create content for Tandem corporate social media accounts ○ Adobe is often the pilot property, be prepared to learn new programs and train sister sites on usage, as well as be follow up tech support • Must be skilled with online social media tools such as Facebook and Instagram • Must have good interpersonal skills and a customer service orientation • Yardi/RentCafe experience a plus • Familiar with or ability to learn iMovie, Canva, Ripl, and other media editing platforms 4\.