Customer Content Specialist Albuquerque, Mexico Hybrid

Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Working as a team, our specialists are the primary point of contact for our clients throughout the distribution process and act as product experts and strategists to align service offerings with a client’s communication needs. What we are looking for • Team player who is self‑driven to exceed core metrics and department goals • Someone looking to work collaboratively with others within a hybrid work setting • An individual with a passion for customer service who finds fulfillment in helping others • A professional with a proven ability to master a product portfolio and position solutions to customers to impact revenue generation • 1+ years of experience in content creation, customer service, or related field required • BA degree in a communication‑related field required • Knowledge of SEO and content best practices desired • Expertise in PowerPoint, Canva, and public speaking a plus • Overtime and holiday coverage may be required based on business needs What we offer • Hybrid work model based on performance and career progression • Introductory training program for our proprietary systems • Opportunities for career progression and advancement • Flexible Time Off • 7am-4pm MT (9a-6p ET), M-F shift Who we are As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best.