Customer Marketing Director

A company is looking for an Associate Director of Customer Marketing & Education to lead customer adoption and advocacy post-sale. Key Responsibilities Own the post-sale lifecycle strategy, focusing on onboarding, adoption, retention, expansion, and advocacy Shape and drive expansion strategies to identify growth opportunities and enhance product usage Lead the development of scalable learning programs and advocacy strategies to support customer success Required Qualifications 8+ years of experience in customer marketing, lifecycle marketing, or related roles in a B2B SaaS or technology company Proven success in managing post-sale metrics such as adoption, retention, and expansion Experience in building customer education and product adoption programs Demonstrated ability to lead and develop high-performing teams Strong analytical skills with a focus on measuring impact and improving programs

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