Customer Service Representative

We are hiring for a Customer Service Representative. Position Expectations: • Take inbound calls by utilizing the phone switchboard • Meet, greet and assist walk-in customers • Work with multiple departments as needed to ensure exceptional customer service • Be a solution provider for internal and external customers and team members • Other job duties as assigned, including • Data Entry • Circulation • Receiving These traits describe our successful candidates – do they describe you? • Customer contact experience • Demonstrate persistence and the ability to overcome obstacles • Goal-driven • Assertive, opportunity-seeker • Strong interpersonal, verbal and written communication skills • Pleasant phone voice and professional appearance • Ability to actively listen • PC literacy including MS Word and Excel • Career-driven, with a thirst to learn and develop new skills Come work in a lively environment where ideas are always flowing and no day – or product – is the same. We offer a full benefit package including paid time off, 401(k), medical/dental/vision insurance, and life insurance. The Post Star is a division of Lee Enterprises, a leading provider of local news, information and advertising in primarily midsize markets, with 46 daily newspapers and a joint interest in two others, along with rapidly growing digital products and nearly 300 specialty publications in 21 states.