Customer Service Representative / Communications & Marketing #9297

SAFETY SENSITIVE: Yes - PD/P&R Only FINGERPRINTING REQUIRED: Yes

THIS POSITION IS OPEN TO CURRENT CITY OF CAPE CORAL EMPLOYEES ONLY.

**This position will be assigned to the 311-Call Center.
About Us
The City of Cape Coral is the seventh largest city in Florida, has over 1,500 full-time employees, offers diverse career advancement opportunities, and features a comprehensive training and development initiative to enhance existing abilities, cultivate fresh skills, and foster valuable professional connections.

Perks and BenefitsFree city-paid employee health coverage, additional for spouse or familyCity Employee Health & Wellness Center for healthcare services5 weeks Paid Time Off (sick & vacation)11 paid holidaysPension plan City-paid life and long-term disability insuranceOptional Vision and Dental PlansTuition reimbursementGym membership reimbursementAnd much more!QualificationsHigh School diploma/GED.Two (2) years of experience in an office environment.
Key Responsibilities: Performs diversified office support, clerical, and administrative functions requiring specialized customer and departmental knowledge. Verifies accuracy and completeness of all data and information received. Researches and provides verification on information requests.Processes data and information received into a variety of formats specific to department or government agency requirements including database updates, reports, complaint cards, cash summaries, purchase orders, billing statements, forms, digital media, scanned images, and applications.Operates computer applications in transferring, tracking, transcribing, and composing various documentation including division correspondence, memoranda, reports, spreadsheets, department logs, and records.Perform other related duties as required.
QUALIFICATIONS
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Customer Service Representative Job Description

An Equal Opportunity Employer and Drugfree Workplace