If you're interested in applying for the role, you can check it out here: https://www.hireart.com/jobs/de05db37/apply HireArt is helping Novo, a fast- growing FinTech startup, hire a Customer Success Account Specialist. In this role, you'll work directly with small business owners to help answer their questions and solve their problems. * Join a fast-growing team at Novo that is building new customer experiences while enabling our customers to succeed with their business goals. * Navigate through conversations and interactions to identify customer needs and pain points to better position the company's product offering. **Benefits:** * Pre-tax commuter benefits * Employer (HireArt) Subsidized healthcare benefits * Flexible Spending Account for healthcare-related costs * HireArt covers all costs for short and long term disability and life insurance * 401k package If you're interested in applying for the role, you can check it out here: https://www.hireart.com/jobs/de05db37/apply ### Requirements * 2+ years experience working with customers via phone or live chat or a driven and eager new grad who thrives in fast-paced, constantly changing environments * Experience with customer retention * Ability to engage new customers through phone and email proactively and chat * A high sense of urgency that can adapt and pivot in every conversation * The skills to passionately and clearly articulate the value of Novo * Team-player attitude with a desire to improve internal processes beyond day-to-day tasks * Desire to learn, grow, and get in on the ground floor of a fast-scaling startup while launching your career in customer success * Excellent communication skills with a focus on simplifying complex topics to business owners * Coach-ability.
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