Customer Success Lead - Audio, Sales GTM, Amazon Ads

As a Customer Success Lead, you will drive operational excellence initiatives for Amazon's Audio Advertising business. In this role, you will implement, scale and manage frameworks that enable our growing audio ads organization to operate efficiently and effectively to maximize the success of our customers. As a key member of our team, you will partner with Audio sales, Audio product, and Amazon Ads account teams to design scalable campaign execution workflows, streamline escalation processes, lead troubleshooting efforts, support beta launches by validating product functionality and building account team SOPs, and build mechanisms that help measure and optimize operational efficiency as our audio ads organization grows. - Owning the interpretation and translating arising technical issues to GTM/Tech Bus Dev/Sales teams - Partner with product, engineering, sales, and business development teams to identify and differentiate between operational gaps and tool errors that require direct product involvement to fix and implement solutions that improve efficiency - Own and maintain account team Slack communication channel workflows to track reoccurring issues that may need larger project attention and own account team communications in such - Own, maintain and update Wiki documentation for operational processes and procedures with Ad Operations for campaign management and creative production processes as well as general updates to the team - Identify opportunities for continuous improvement in problem areas and lead process optimization initiatives as well as reporting mechanism to show improvements - Develop and manage key stakeholder communications and facilitate a mechanism for escalations for operational barriers - Provide RFP support by delivering audience insights, scale, reach metrics, and other relevant data as well as advising on creative best practices • Experience in online advertising or high-tech products/services • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization • Experience working cross functionally with tech and non-tech teams Our compensation reflects the cost of labor across several US geographic markets.