Customer Success Manager

You will work with our customers to ensure they achieve their business objectives on the Beeswax platform. You will bring a consultative mindset to manage customer relationships across a variety of stakeholders, with an emphasis on the client's ad operations teams. This role is perfect for someone who is curious, customer obsessed, and is looking to accelerate their career at a growing organization. Job Description What You'll Be Doing: • Be the primary day-to-day contact for our buy-side customers • Train customers on new and existing platform features • Use your programmatic knowledge to consult customers on best practices for running their self-service campaigns • Make proactive recommendations of feature usage and optimizations that will help your customers scale on the platform • Liaise with cross-functional Beeswax teams (including Account Management, Product, Engineering, and Support) to ensure sustained value and delivery against customer goals • Assist in triaging and troubleshooting issues alongside support Who You Are: • 2+ years of experience in ad operations or trading at an agency or DSP, or 2+ years of experience managing media and/or tech accounts, such as publishers and data providers • The ability to learn & teach technical concepts to technical and non-technical contacts • Strong organizational, presentation, and communication skills • Experience working with cross-functional teams • Dependable and accountable