Customer Success Manager, Adobe Advertising

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. The Opportunity Adobe Advertising Cloud is looking for a Customer Success Manager (CSM) to drive active use and value realization on the technology investments of our customers and their programmatic advertising campaigns. What you will do Deliver an exceptional customer experience with proactive communication and orchestrate appropriate internal resources to meet and exceed customer business goals Lead initial client kick-off and onboarding with a focus on adoption and utilization of Adobe Ad Cloud’s integrations across DX; help bring ‘connected advertising story’ a reality within customers’ campaigns Review customer metrics to gain a deeper understanding of account health, drawing conclusions while identifying trends and potential risks, while driving value conversations with customers Proactively communicate with customers on ongoing issues, exploring appropriate sources of information throughout the ecosystem for answers to questions, demonstrating persistence and resourcefulness in gathering data to resolve customer issues Maintain up-to-date knowledge of our related technology and be able to clearly articulate business value Draw insight and themes from customer feedback, raise awareness to product teams and others in their ecosystem on feedback that may need action Participate in cross-functional (Client Partner, Adobe integrations, sales, etc.) Your recruiter can share more about the specific salary range for the job location during the hiring process. In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.