Customer Success Manager, Advertising (DSP)

Customer Success Manager, Advertising (DSP) Fueled by our customer and business growth, we're looking for a Customer Success Manager, Advertising (DSP) to run and grow relationships with our customers, ensuring they are successfully adopting the product. Specifically, this role will oversee the management of display advertising campaigns on platforms including, but not limited to, Amazon DSP, Walmart Connect, and The Trade Desk (TTD). Since we partner with ecommerce sales and marketing operations teams on growing their Amazon business, our Customer Success Managers need to be skilled at understanding the customer's business priorities and able to map the product capabilities of CommerceIQ and the Amazon ecommerce platform. • Collaborate with internal teams including other Customer Success Managers to run full-funnel media campaigns and ensure display advertising strategies align to paid search campaigns • Be the liaison between Amazon Advertising, Walmart Connect and other external partners and our clients • Be an expert on the CommerceIQ platform and act as a vital resource for helping with training, questions, and troubleshooting customer issues • Be a subject matter expertise in e-commerce advertising for our customers, guiding them on how to drive growth for our customers • Perform deep data analysis to answer the client's strategic questions, and drive action • Move the needle with respect to the client's KPIs and continuously showcase the value of CommerceIQ's platform throughout the engagement period • Collaborate with our internal teams to shape new features • Take ownership of customer service requests through coordinating with the technical support and engineer teams to ensure requests are addressed quickly and with a high level of satisfaction • Advise our Sales team on upselling & cross-selling opportunities that will help our customers succeed