Customer Success Manager- Ad Tech Experience Required

Responsibilities : • Have a firm grasp of each publisher's business, including their main KPIs, competitive standing, performance initiatives, and industry needs • Maintain daily and weekly contact with clients to foster the publisher relationship, building a strong rapport and ensuring clear performance strategies are being met • Lead both client-facing and internal calls, including, but not limited to, business reviews • Liaise between our clients and internal teams on a daily basis. While this is not a sales role, you will still need to be comfortable in offering our publishers all of the Freestar solutions that make sense for their needs. We are revenue experts, so if there is room for growth, our clients expect to hear those ideas from us • Act as an expert for both Freestar products and industry trends, providing guidance, support, and education to our publishers, with the ability to explain complex technical concepts in simple terms for clients and stakeholders with varying levels of expertise • Generate new business from current publishers by solidifying our reputation in the marketplace and fostering a strong referral network • Handle delicate situations that have been escalated and require a high level of skill and temperament to defuse and resolve • Elevate the skill set of the Customer Success team by sharing industry knowledge, promoting a culture of learning, and discussing best practices Qualifications : • 2-3 years of proven success as an Account Manager or Customer Success Manager • Experience in the AdTech industry and / or a Publisher background. • Strong work ethic and high internal drive, with a strong sense of urgency to drive projects to completion • Professional maturity and confidence, with the ability to effectively take the lead on both internal and external calls • Teamwork, interpersonal & relationship-building skills, with the ability to lead by influence and example • A proactive mindset with the ability to take initiative beyond the specific role, supporting the company and cross-functional teams in achieving our overall goals.

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