Customer Success Manager, Performance Advertising

Own a portfolio of mid-market and enterprise accounts end to end: onboarding, adoption, quarterly business reviews, renewals, and expansionTranslate client performance goals (ROAS, CPA, CTR, hook rate) into concrete creative and platform strategies — what to test, what to iterate, what to killGuide clients through creative testing programs: volume, variant strategy, and reading results so the next batch performs better than the lastMonitor account health and campaign performance, spotting churn risk early and turning flat accounts into growth storiesBe the client's voice internally — feed structured insights to product, engineering, and the Studio team on what's working and what's missingBuild playbooks, onboarding flows, and enablement content as we scale the CS functionPartner with sales on expansion opportunities and with Studio strategists on managed-service clients 3–6 years in customer success, account management, or media/account roles at an ad tech company, performance agency, or creative platformHands-on fluency with paid social advertising — you've worked in or alongside Meta Ads Manager and TikTok Ads Manager and can hold your own in a conversation about creative testing, attribution, and campaign structureYou understand performance creative: hooks, UGC formats, iteration velocity, and why creative is now the biggest lever in a post-iOS-14 worldTrack record of retaining and growing accounts — you can point to renewal rates, NRR, or expansion wins you droveExcellent communicator who can run a QBR with a CMO in the morning and troubleshoot a rendering question with a media buyer in the afternoonOrganized and proactive: you run your book like an owner, not a responderComfortable with ambiguity and fast iteration — our product ships weekly and your playbook will too Post-iOS 14, the brands winning are the ones producing and testing the most creative — Creatify is the engine behind that, and you'll be the person helping customers win with itA CS role with real strategy in it. If you have a point of view on AI-generated creative in paid social — good or skeptical — we'd love to hear it. We are an equal opportunity employer and highly value diversity at our company.