Customer Success Specialist, Creator Ad Partnerships

Customer Success SpecialistThe Customer Success Specialist drives operational excellence within Customer Success by ensuring data integrity, streamlined reporting, and efficient process execution across the Customer Success Managers team. This role serves as the operational backbone for the Customer Success organization, managing critical workflows from reporting needs to IO processing while maintaining the quality standards that enable our team to deliver exceptional client experiences. Your position requires both meticulous attention to detail and strategic thinking to identify bottlenecks, implement improvements, and scale operations as the business grows. Key job responsibilities: Own reporting needs management for Customer Success and cross-functional teams requesting data and insights.Lead Order Management System entry processes and quality assurance to ensure accuracy and compliance.Serve as the primary quality assurance resource for desk audits and data validation across multiple information systems.Manage end-to-end IO processing workflows, including manual scanning in AI tools and creating tickets to legal when terms require review.Monitor pacing across accounts and campaigns, providing proactive alerts to Customer Success Managers.Act as operational catch-all support for the Customer Success Management team, addressing ad-hoc needs and process gaps.About the team:

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